Shipping & Returns
All products are shipped out from our primary warehouse location, some accessory items may drop ship from one of our suppliers.
- 99% of all Orders ship within 1-3 business days for in stock items placed on standard business days (*Monday through Friday, excluding holidays)
- Orders containing back ordered items will normally be shipped when all items become available to ship. we reserve the right to cancel back-ordered items and issue a refund for non-shipped items
- Most orders are delivered within 2 to 5 business days of being placed and are shipped via USPS Priority Mail or UPS ground at our discretion.
We do sell internationally through our eBay store and through special arrangements.
- Please contact us if you are an international customer, please email us a list of products you would like to purchase and your full billing/mailing address and we will be happy to put together a shipping quote
Returns & Refunds
Returned items must be in new condition. If you have modified, painted, polished, anodized, powder coated, or installed the item it is not returnable.
- You must first receive a return authorization number (RMA#) from a LSX Concepts representative. Returns received by LSX Concepts without an RMA# will be refused.
- Shipping charges are non refundable.
- Returns will be accepted up to 90 days from original purchase date, after 90 days returns will not be accepted.
- To receive an RMA# contact us by using the RMA request from below, If your return is approved, within 1-3 business days our representative will send you an email which includes the RMA# and return instructions.
- Follow the return instructions in the email you received.
- Returns are generally processed within 2 business days. Please allow up to 10 business days for refund credits to be processed.
- Some returned items may be subject to a restocking fee of up to 20% at our discretion.
- All returns are subject to inspection. Any part that, in our opinion, shows evidence of being used or installed contrary to our instructions and/or subjected to improper handling, packaging, or shipping by the customer will not be eligible for exchange, refund, or warranty consideration. We reserve the right to charge a restocking fee or refuse any return.
- All non manufactured items sold by LSX Concepts are warrantied for 90 days from purchase (Alternators, Power Steering Pumps, A/C compressors, etc.)
Damaged Shipments and Missing Components
Unfortunately, there are times when Items will show up Damaged or Partially Missing due to mishandling in shipment transit or by mistake. LSX Concepts requires that all items be inspected by the receiver to verify Damage and to report the damaged items or packages to LSX Concepts within 48 business hours of delivery. LSX Concepts will not be held responsible for items that are not reported in a timely manner in order to file a claim with the shipping carrier (USPS, UPS, FedEx, etc).
- Take pictures of the damaged product(s) and packaging and email them to us at email@example.com, with a description of the damage
- Keep the product and its original packaging and box it may need to be inspected by a delivery carrier representative.
- LSX Concepts will instruct you on how to proceed once we have a started a damaged shipment claim for your order. we will work with you to resolve any claims and get your product replaced in a timely manner.
Military, Fire and Law Enforcement Discount
At LSX concepts we are more than happy to provide an exclusive discount for All Active Duty Members, Reserves, and Veterans of the U.S. Air Force, Army, Marine Corps, Navy, Coast Guard, National Guard, All federal, state and local law enforcement and firefighters.
Receiving your discount is easy. All you need to do is email firstname.lastname@example.org and provide us with a digital copy of one the forms of identification below.
Valid Military I.D., Veteran I.D. Card, DD Form 214, or Proper Law Enforcement I.D.
We want to thank you for your service!